I am an enthusiastic, self-motivated and hardworking Computer Science and AI student with experience in retail, customer service and IT support. I enjoy building practical digital projects, improving user experiences, and bringing strong communication, organisation and problem-solving into every role.
I am a conscientious and punctual individual who is committed to high standards. I communicate clearly, work accurately, and enjoy working with people from different backgrounds. My experience has helped me build confidence in customer-facing environments, while my studies and personal projects have strengthened my interest in technology, web development, AI and interactive design.
Education
Academic Background
University: Computer Science and Artificial Intelligence.
BMET College: BTEC Level 3 National Diploma in Information Technology — DM.
Welcome customers into the store and engage with them to understand their needs and reason for visiting.
Complete transactions, refunds and exchanges while supporting individual and team KPI targets.
Resolve or escalate customer queries professionally to help maintain a positive customer experience.
Replenish stock, organise donated items, support the stockroom and merchandise the shop floor to maximise sales.
Promote British Heart Foundation's mission, current promotions and E-Commerce opportunities.
Act as a go-to team member when a manager is not on duty, helping the store run smoothly.
IT Experience
BMET College — IT Technician
October 2024 - March 2025
Supported college computer systems by identifying technical issues, maintaining hardware and software, and providing support to users. This experience helped me build patience, troubleshooting skills and confidence when helping people with technology.
Sales Experience
Paramount Binds Ltd — Sales Assistant
Easter Holidays 2023
Assisted customers with product choices, handled enquiries, supported sales conversations, managed petty cash, promoted current offers and helped encourage customer reviews.
Virtual Experience
Springpod Work Experience
JD Sports: learned about buying and merchandising, digital marketing, and created a JD site.
Aldi: learned about Aldi's history, store operations, job roles, quizzes and apprenticeship routes.
Skills
Key Strengths
Time KeepingReliableOrganisedPro-activeResponsibleCommunicationTeamworkCustomer ServiceProblem SolvingComputer LiterateHTMLCSSJavaScriptPythonGitHubFigmaUI/UX
Interests
Hobbies & Career Direction
I enjoy building creative digital projects, especially websites, browser games, interactive interfaces and AI-related concepts. I like combining technical problem-solving with visual design, making projects feel polished, usable and memorable rather than just functional.
I am also passionate about table tennis and have led a team as captain in tournaments, including holding try-outs, selecting players, running training sessions and giving detailed feedback. Outside of that, I enjoy gaming, experimenting with new ideas, and improving projects through iteration.